Topscom technology.Co.,LtD

Date: 14th September 2016
Sustaining Engineering Service
Topscom offers sustaining engineering services designed to provide hardware and software maintenance and pre- and post-sales technical support to extend the life cycle of products.Hardware MaintenanceInvestigate and fix hardware defectsImplement hardware design changesComponent obsolescence projectsCost reduction including cost-effective components and higher levels of integration to reduce costs and improve profitsSoftware MaintenanceAnalysis and simulation of software defects to understand the nature of problem in controlled environmentsSoftware updates and engineering documentationDesign and incorporate new features into existing softwareMaintenance releases and testingRegression testing to confirm that existing features have not been affected by software changesUtilize software source code revision control system and a problem tracking system during software maintenancePre- and Post-Sales Technical supportPre-sales support to assist customers with technical queries on products and applications, assess network designs, and test configurations for suitabilityPost-sales support for complex products used to build carrier-grade ?networks, ranging from simple questions regarding equipment configuration to more complicated system defect diagnosis and repair
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